SHIPPING
Where do we post to?
We can post anywhere around the world, free delivery quoted is for UK customers only, please contact us prior to ordering for international postage rates.
How long will my order take to dispatch?
We send all orders at the earliest opportunity, we aim to dispatch same day, we pack orders up to 2pm most days (Monday to Friday). If you order over the weekend please bear in mind your item will ship on Monday as this is the earliest we can post.
How do you ship my order?
UK Mainland
Our standard shipping is Royal Mail 48 and costs £1.99. This takes on average 2 - 3 days from date of dispatch. Please always let us know if you have not received your order after 7 days.
On all items there is the option of upgrading to Royal Mail 24 at a cost of £3.49, this takes on average 1 - 2 days from date of dispatch. We may at times upgrade your delivery to DPD Next Business Day delivery free of charge on larger orders, if you would like any order sent out using next day courier this is always possible so please give us a quick call on 01202 823968 to arrange and check pricing.
INTERNATIONAL SHIPPING
For International shipments we now ship by Fedex as we have found that they are far more reliable than a lot of other international delivery companies.
RETURNS
What if my item is faulty?
Please contact us straight away so we can arrange a return, refund or exchange.
What if I want to return an item?
We accept returns in brand new condition for any reason within 30 days of your order being received. Please return to us including a note with your name, address, order number and reason for return.
Can I exchange my item?
Yes, if you have ordered a product and it is the wrong size please return to us including a note stating the new size you require, your name, address and order number along with £2.00 in cash to cover our additional return postage.
PRODUCTS
What if I have a question about an item?
Please email (admin@hotshuffle.co.uk) or phone us (01202 823968) and we will be happy to help, we have over 40 years experience so we our confident in our product knowledge.